Transforming operations management for a digital world

Albert Bollard, Alex Singla, Rohit Sood, and Jasper van Ouwerkerk | McKinsey | October 2016

Organizations investing in human and digital capabilities can start by asking themselves several critical questions:

  • Do we really understand how customers interact with us now, and how they want to in the future?
  • How can we give customers the experience they want, no matter which digital and human channels they use?
  • How can we speed our metabolism so we can uncover new opportunities for better performance?
  • Can our culture become flexible enough for us to collaborate effectively with our customers through constant change?

Read more

No Comments

Post a Comment

This site uses Akismet to reduce spam. Learn how your comment data is processed.