How to better meet your customer’s needs and changing expectations
Define, prioritise and integrate ‘digital’ into your business strategy
Drive innovation and leverage new digital business models and channels
Achieve business efficiencies by streamlining operational processes
Stay up to date with the latest developments and risks
Foster and embrace organisational and cultural change
I’m a digital and technology industry specialist, with over 25 years experience as a business advisor, mentor, senior executive and non-executive director.
We work with business owners and their teams looking to achieve better customer and business outcomes.
We can help your business develop its strategy and implement a pragmatic operational plan to deliver results, while helping you leverage the right tools, technology and partners.
So, if you’re looking to make the most of your digital opportunity, please get in touch.
49% of Australian executives expect to undergo vast digital transformation in the next two years
Only 11% of Australian executives assessed their digital strategy as excellent
46% of Australian executives see customer engagement, acquisition and retention as a major organisational goal
25% of Australian businesses identify ‘to become more customer focused’ as their top strategic priority
In Australia, poor customer experiences are estimated to cost business a staggering $122 billion a year (Accenture)
Every dollar invested in a customer’s experience generated three dollars in return and increased their lifetime value by 22%