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My favourite customer quotes

  [icon name="angle-right" class="" unprefixed_class=""] “Get closer than ever to your customers. So close in fact that you tell them what they need well before they realise it themselves.” Steve Jobs   [icon name="angle-right" class="" unprefixed_class=""] “Spend a lot of time talking to customers face to face. You’d be amazed how...

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Cybersecurity top of board risk list

Tony Featherstone | Excerpt from Australian Institute of Company Directors update | February 2017 Many boards and CEOs are insufficiently involved in managing cyber risk according to a new Accenture report: The Cyber-committed CEO and board. This is despite cyber risk being considered by most company...

Tony Featherstone | Excerpt fr...

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Measuring B2B digital gap

Liz Harrison, Candace Lun Plotkin, and Jennifer Stanley - McKinsey, January 2017 B2B companies are behind B2C companies. Only 10 percent see digital as one of their top three investment priorities, about half the average for B2C companies. Fewer than 24 percent of executives understand how...

Liz Harrison, Candace Lun Plot...

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Bringing The Customer Experience Into The Enterprise

Rick Knowles – Digitalist magazine (SAP), January 23, 2017 Digital is more than just a technology; it’s a new way of operating your business. A recent report by outlines four areas where contexual mobile apps could be used to transform your business: Business to consumer (B2C): Provide the...

Rick Knowles – Digitalist ma...

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