How a cultural overhaul helped drive Air NZ’s digital transformation
David Braue | IT news | November 11 2016
The introduction of a chief data officer served as an important catalyst for a six-month digital transformation effort that helped Air New Zealand engage its staff in a massive overhaul of internal systems.
As one of the first companies in New Zealand to appoint a CDO –Air NZ found itself “learning the opportunities for a CDO”. Those opportunities had become increasingly evident during 18 months of fact-finding by the airline’s executive, which expanded the CIO role into a CDO position to foster broader engagement within an airline that was champing at the bit of modernisation while still relying on an ageing IT environment.